Letter of complaint 0

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1. Watch this video segment. What is it about ?
2. You are the main character and You are going to write a complaint letter  .Answer the following questions:
a) who are you writing to?
b) When did you order the wedding ring?
c) When did you get it ?
d) What was wrong with the engraving ?
e) What´s the shop assistant´s proposal ?
e) Did you agree ? why?
f) What are you asking for?

3. Follow the model and write the letter.

Complaint Letter Temlate